Refund Policy

RETURN POLICY:

Per our shop policy, all sales are final. Unfortunately, we cannot accept returns or exchanges for our products, such as books, clothing, apparel, digital downloads, etc. Ultimately, we sincerely hope you love the item(s) you ordered and that they are a blessing to you and your family. 

DAMAGED / WRONG ITEMS:

If your item arrived damaged, unusable, or a wrong item was sent in your order, then a replacement may be requested within 14 days of the delivery date.

Damaged items: For all damaged claims, a picture of the damaged item will be needed to determine if a replacement is needed. You must keep the original packaging and product so we can provide those items to USPS if required. Damaged items will go through a claim process with USPS to get approval for a refund to send you a replacement. The process may take 7-14 days for a replacement. 

Please email pictures and requests to Lindsey@DrivenByGrace.com 

In the email, please provide:

  • order #
  • reason for request
  • pictures of the item's condition

Once approved, a new item will be sent free of charge to the customer.

Wrong items: For wrong items, please send a picture of the incorrect items you received with the packing slip included in your order. Please do this within 14 days of delivery. Please email pictures and requests to Lindsey@DrivenByGrace.com 

In the email, please provide:

  • order #
  • reason for request
  • pictures of the items received and the packing slip

Please save all original packaging so you can reuse it to ship the items back to us. We will provide a return label, and you will need to return the wrong items. We will then ship you the correct items for your order once the incorrect items have been shipped.

LOST ITEMS:

If your package has shipped but the item appears lost or stuck in transit, please email Lindsey@drivenbygrace.com. All orders are insured, and we will submit a claim to help track the items. Claims for lost items can only be submitted if it has been 15 days since the package has shipped. 

DELIVERED BUT NOT RECEIVED:

If your package says it was delivered, but you have yet to receive it, please allow 7 days for the package to show up. In most cases, the package may be at a neighbor's house or will show up within 7 days. Please ask your local mail carrier and neighbors about the missing package. If, after 7 days, you still do not have your package, please file a Missing Mail claim with USPS by clicking HERE.

The sender's address to include is:
PO Box 384
Calimesa, CA 92223

SALES / DISCOUNTS:

Unfortunately, we cannot accommodate price adjustments for any promotions, including Black Friday deals.