Refund Policy

RETURN POLICY:
Per our shop policy, all sales are final. We are unable to offer returns or exchanges for our products. We hope you absolutely love the items you ordered, but in the event you are unsatisfied, please email Lindsey@drivenbygrace.com, and we will do our best to make it right. 

DIGITAL DOWNLOADS:
We are unable to accept returns or provide refunds for digital downloads. Upon your purchase, you are automatically sent your files to your email, and since they cannot be removed from your email or computer, the purchase is a final sale. 

CLOTHING:
Apparel sales are final. We do not carry inventory of apparel; we only order the size you selected at purchase. Therefore, we are unable to process returns or exchanges. Please check your sizing with the size chart provided on the website to determine the best fit. 

DAMAGED / WRONG ITEMS:
If your item arrived damaged or unusable, or a wrong item was sent in your order, then a replacement may be requested. 

For all damaged claims, a picture of the damaged item will be needed to determine if a replacement is needed. You must keep the original packaging and product so we can provide those items to USPS if required. Damaged items will go through a claim process with USPS to get approval for a refund to send you a replacement. 

Please email pictures and requests to Lindsey@DrivenByGrace.com 
In the email, please provide:

• order #
• reason for request
• pictures of the item's condition and issue

If a replacement is approved, the item will be sent free of charge to the customer.

LOST ITEMS:
If your package has shipped but the item appears lost or stuck in transit, please email Lindsey@drivenbygrace.com. All orders are insured and we will submit a claim to help track the item. Claims for lost items can only be submitted if it has been 15 days since the package has shipped. 

SALES / DISCOUNTS:
We, unfortunately, cannot accommodate price adjustments on any promotions, including Black Friday deals.