Shipping Policy

SHIPMENT SPEED:

Physical orders will be processed and shipped within 2-3 business days. Orders are shipped via USPS Ground Advantage and take between 2-5 business days to arrive.

Once a package is shipped, a tracking number will be emailed to the email provided at checkout. Tracking can take 24 hours to update in the system. 

LOST ITEMS:

If your package has shipped but the item appears lost or stuck in transit, please email Lindsey@drivenbygrace.com. All orders are insured, and we will submit a claim to help track the items. Claims for lost items can only be submitted if it has been 15 days since the package has shipped. 

DELIVERED BUT NOT RECEIVED:

If your package says it was delivered, but you have yet to receive it, please allow 7 days for the package to show up. In most cases, the package may be at a neighbor's house or will show up within 7 days. Please ask your local mail carrier and neighbors about the missing package. If, after 7 days, you still do not have your package, please file a Missing Mail claim with USPS by clicking HERE.

The sender's address to include is:
PO Box 384
Calimesa, CA 92223

ITEMS RETURNED TO SENDER:

• If it's an error out of either of our control, Driven By Grace will pay to get it back and the customer will be responsible to pay to re-ship.        

• If there was an error with the shipping address provided to Driven By Grace at time of purchase, the customer is held responsible for the return and re-shipping costs. Please verify mailing address before submitting your order.

INTERNATIONAL SHIPPING:

International orders may take 7-21 business days. Customers will be responsible to pay for the shipping costs, plus any additional fees and taxes applied by customs for the delivery of your package. 

If you have any further questions, please send an email to Lindsey@DrivenByGrace.com